xiTable of ContentsU N I T 1Interpersonal Communication: The Foundationfor Patient-Safe Communication 1C H A P T E R 1 Communication and Patient Safety: Understanding theConnection 3C H A P T E R 2 The Patient-Safe Transformational Model ofCommunication 11C H A P T E R 3 Communicator Perceptions, Self-Concept, and Self-EsteemWithin the Core of the Transformational Model 29C H A P T E R 4 Creating Common Meaning to Attain TransformationalOutcomes 45C H A P T E R 5 Culture and Gender Issues in Patient-Safe Communication 61U N I T 2Nurse-Patient Communication: Patient-SafeCommunication in Professional Relationships 77C H A P T E R 6 Introduction to Nurse-Patient Relationships 79C H A P T E R 7 Patient Safety Risk Factors Affecting CommunicationClimates 93C H A P T E R 8 The Patient-Safe...